CW77 Privacy Policy

01Introduction

CW77, operating at cw77.onl, takes the privacy of its users seriously. This Privacy Policy describes how CW77 collects, uses, stores and protects the personal information of players who register and use the platform, including via the CW77 mobile app available for Android and iOS.

This policy applies to all registered users of the CW77 platform, including players based in Pakistan who deposit and withdraw in PKR. It covers data collected during account registration, during the use of games and platform features, and during payment transactions using methods such as JazzCash, Easypaisa, Raast, bank transfer and cards.

By creating an account on CW77, you agree to the terms of this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern your use of the platform generally.

02Data We Collect

CW77 collects the following categories of personal data:

We collect only what is necessary for the purpose stated. Identity and financial data are collected primarily to comply with anti-money laundering obligations, to verify your age, and to process payments accurately in PKR.

We do not collect sensitive personal data such as medical information, religious beliefs or biometric data beyond what may be involved in standard identity document verification processes.

03How We Use Your Data

CW77 uses the data it collects for the following purposes:

• To create and manage your account and verify your identity in accordance with our Terms and Conditions.
• To process deposits and withdrawals in PKR through your chosen payment method.
• To provide access to the game lobby, live casino, fish games, slots and sports betting features of the platform.
• To manage bonus credits, wagering progress and promotional communications where you have opted in.
• To provide customer support via live chat and handle queries related to your account or transactions.
• To detect and prevent fraud, money laundering, bonus abuse and prohibited conduct as described in our Terms and Conditions.
• To monitor platform usage and improve the user experience across the website and mobile app.
• To comply with applicable legal obligations, including requests from law enforcement or relevant authorities where legally required.
• To send you transactional communications such as deposit confirmations, withdrawal notifications and account security alerts.

04Payment Data

All financial transactions on CW77 are processed in Pakistani Rupees (PKR). CW77 supports deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit or credit cards and compatible mobile wallets.

Payment processing is handled through secure third-party payment processors. CW77 does not store full card numbers, mobile banking PINs, JazzCash or Easypaisa account passwords on its own servers. When you complete a payment, the sensitive financial data is handled directly by the payment processor in accordance with their own security standards.

CW77 retains a transaction reference, the PKR amount, the payment method type and the timestamp for each transaction. This data is used for:

• Account balance management and withdrawal processing.
• Responding to transaction disputes and support queries.
• Fraud detection and anti-money laundering compliance.
• Verifying that deposits and withdrawals are made from payment methods registered in your own name.

05Sharing Your Data

CW77 does not sell your personal data to third parties. Data may be shared in the following limited circumstances:

• Payment Processors: Financial transaction data is shared with payment partners (including JazzCash and Easypaisa service providers) solely to process your deposits and withdrawals.
• Identity Verification Services: Identity documents submitted for KYC verification may be processed by a third-party verification provider. These providers are bound by confidentiality obligations.
• Game Providers: A game session identifier may be shared with third-party game providers (such as Evolution, SA Gaming or Pragmatic) to load and track game rounds. Game providers do not receive your full personal or financial profile.
• Legal Compliance: CW77 may disclose account and transaction data to law enforcement agencies, regulators or courts where it is legally required to do so. CW77 will not voluntarily disclose data beyond what is legally required.
• Fraud Prevention: In cases of suspected fraud or money laundering, data may be shared with relevant investigative bodies as part of our legal obligations.

Any third party that receives data from CW77 is contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

06Cookies and Tracking

CW77 uses cookies and similar local storage technologies on the website and in the app. These serve the following purposes:

• Session Cookies: Keep you logged in during your session. These are deleted when you close the browser or app.
• Preference Cookies: Remember your language setting, game filter preferences and other interface choices across sessions.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where sessions start and end, and how features are used. This data is aggregated and does not identify individual users.
• Security Cookies: Assist in detecting unusual login activity and suspicious account access patterns.

CW77 does not use third-party advertising or retargeting cookies. You will not see CW77 ads following you around other websites based on your activity on our platform.

You can manage cookie settings through your browser or device settings. Disabling session cookies will prevent you from staying logged in to your account. Disabling all cookies may affect the functionality of the platform.

07Data Retention

CW77 retains your personal data for as long as your account remains active and for a defined period after account closure. The retention period depends on the type of data:

• Account identity data is retained for a minimum period after account closure to meet legal and anti-money laundering obligations.
• Financial transaction records are retained for a defined period as required by applicable financial record-keeping obligations.
• Live chat and support communication logs are retained for a period sufficient to resolve any disputes that may arise after a conversation.
• Game history and session data is retained for platform integrity purposes and to respond to any game dispute queries.

After the applicable retention period, data is deleted or anonymised so it can no longer be linked to an individual. If you request early deletion of your data, CW77 will assess the request against its legal obligations and advise you of what can and cannot be deleted.

08Security of Your Data

CW77 takes technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the CW77 platform.
• Password hashing — your CW77 account password is never stored in plain text.
• Access controls restricting which staff members can access user account data, on a need-to-know basis.
• Transaction verification steps before withdrawals are processed, including for large or unusual withdrawal requests.
• Monitoring for unusual account access patterns that may indicate unauthorised use.

While CW77 applies these measures, no online system can guarantee complete security. You are responsible for keeping your login credentials private. If you suspect your account has been accessed by someone else, contact support via live chat immediately and change your password.

09Your Data Rights

As a CW77 account holder, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data CW77 holds about you.
• Right to Correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected.
• Right to Deletion: You can request that your personal data be deleted. CW77 will fulfil this request subject to any legal obligations that require us to retain certain data for a defined period.
• Right to Restrict Processing: In certain circumstances you may request that CW77 limit how it uses your data while a dispute or query is being resolved.
• Right to Object: You can object to the use of your data for marketing communications at any time. You can opt out of promotional emails or messages through your account settings or by contacting support.
• Right to Data Portability: You may request that your data be provided to you in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact support via live chat or by email at the address shown in the footer of this page. We will respond to requests within a reasonable timeframe. Some requests may require identity verification before data is shared or deleted.

10Minors and Child Protection

CW77 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If CW77 discovers or reasonably suspects that an account belongs to a person under 18, that account will be closed immediately and any funds may be withheld pending review.

If you believe a minor has registered on CW77 or has accessed the platform using your credentials, please contact support immediately. Account holders are responsible for preventing access by minors on their devices.

Parents and guardians who are concerned about their children accessing online gaming platforms are encouraged to use parental controls available on Android and iOS devices and to keep their CW77 login details private.

11Changes to This Privacy Policy

CW77 may update this Privacy Policy from time to time to reflect changes in the platform, payment methods, legal obligations or internal data practices. The updated policy will be published on this page with the revision date shown at the top.

For significant changes that affect how we use your personal data, CW77 will notify registered users by displaying a notice on the platform or by sending an email to your registered address. Continuing to use the platform after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically, particularly if you are making a new deposit or providing updated personal information. If you have questions about any change, contact support before continuing.

12Contact Us About Privacy

If you have any questions or concerns about how CW77 handles your personal data, or if you wish to exercise any of your data rights, please get in touch through one of the following channels:

• Live Chat: Available 24/7 from within the CW77 platform or mobile app. This is the quickest route for most queries.
• Email: Our support address is displayed in the footer below. Please do not include sensitive account credentials or full payment details in emails — use live chat for account-specific matters.

When contacting us about a data request, please include your registered mobile number or email address so we can locate your account. Some requests may require additional identity verification steps before data is actioned.